Terms & Conditions
Bookings for The Castle House are subject to the terms and conditions set out below:
- A non-refundable 50% deposit to be paid at the time of booking by cash, cheque, credit/debit card or via BAC’s. Receipt of this deposit confirms your booking
- No reduction can be made for temporary absence or for departure earlier than booked
- A room which is originally booked for double / twin occupancy will be charged at the full rate should only one person occupy the room
- Final payment must be made by cash or cheque
We strongly recommend that you cover the cost of your stay with holiday insurance
We can only accept bookings made by adults aged 18 years or over. When a booking has been accepted written confirmation by post or by email is your proof of reservation. In the event of a booking made on your date of arrival, the entry in our booking diary containing your full contact details will be considered proof that we have communicated with you and accepted your booking.
Card payments will incur a transaction charge of £1.00 for debit card, 5% for credit card
14 days cancellation notice is required. If less than 14 days cancellation notice is given, the full cost of your stay and that of those booked under your name will be charged to your debit/credit card in line with the legislation for tourist accommodation unless the room(s) are re-sold. The initial 50% deposit in this instance is non-refundable. Card transaction costs will apply as in section 2 above
We reserve the right to cancel a booking at any time before the date on which your stay begins. We would only expect to do so for some other unforeseen reason. In this unlikely event, we shall refund in full all money received by us for the booking and do our utmost to find you alternative quality accommodation in the area
If a booking has been accepted on the basis of false statements made by you on arrival or during your stay, we reserve the right to cancel your booking forthwith
We will in no way discriminate against you on the grounds of gender, race, disability and sexual orientation. If you have a disability you will be accommodated wherever possible based upon the information provided at the time of booking
The number of people sleeping in the property must not exceed the number booked in at any given time
If guest(s) refuse to accept the accommodation booked on arrival, or to accept a suitable alternative, we reserve the right to treat this as a cancellation
Entrance to the Guest House is from 1600hrs onwards on the day of arrival and departure on the final day of stay should be no later than 1000hrs. Earlier arrival is available by prior agreement only.
Smoking, eating take-out food is not permitted within the bedrooms or in the Guest House. Failure to comply will incur an excess fee of up to £100 for additional cleaning
Drunken and disorderly behaviour will not be tolerated. If the property is damaged by any reckless or deliberate means, a full charge will be levied to cover the cost of the damage caused.
Any payment due owing to cancellation, curtailment or damage will be made on the same credit/debit card account number given at the time of booking. The card holder will be notified of any such transaction
We will not accept any claims for damage to clothing during the washing, drying or ironing process
We regret we cannot accept pets, other than guide dogs